Exciting Updates for K-BID Buyers - 4/18/2025

🚚 Streamlining the Post-Auction Experience

We’re rolling out updates to the post-auction process designed to make the removal and shipping experience smoother, faster, and more consistent—for both buyers and affiliates. These changes will reduce confusion, cut down on unnecessary back-and-forth, and ensure a more professional experience across all auctions.

📋 New: Manage Invoice Feature

The new Manage Invoice section is now live on your bidder dashboard. From this single location, you can:

• Request shipping (if eligible)

• Indicate your payment method or pay online

• Schedule your removal appointment

• Fill out required vehicle registration information (if necessary)

 

FAQ's for New Manage Invoice Process: 

How do I change my removal appointment?

Only the affiliate can modify a scheduled time. Please call or email the affiliate listed on the auction page and they’ll update your appointment for you.

What if all appointment slots are full?

If no times are available, reach out to the affiliate and ask whether additional slots can be opened.

Can I come without an appointment?

We strongly encourage buyers to honor their scheduled appointments. If you arrive without one, you may need to wait until all scheduled bidders have been served.

I selected shipping—what happens next?

Review the Shipping Terms for that auction. They outline the affiliate’s fees, packing process, and estimated delivery timeline so you know exactly what to expect.

 

 

💡 Key Benefits of This Update:

✅ Standardized Removals
All removals now require an appointment. You’ll easily select your preferred time from the bidder dashboard, and your invoice will clearly display all scheduling options in a refreshed, mobile-friendly layout.

📦 Simplified Shipping Requests
If your items are eligible for shipping, you can now request it directly from your invoice—no more emails or phone calls. Just click a button and your request is sent.

💬 Built-in Communication
Use the new notes section on your invoice to communicate directly with the affiliate. Whether it's a shipping question or a pickup clarification, everything stays in one convenient place.

📁 Clear, Intuitive Invoice Management
The updated invoice experience makes it easy to follow through on every step post-auction:

• View any required bidder-supplied information (e.g., registration forms)

• Get automated reminders to schedule or confirm your removal appointment

• Enjoy a simplified, responsive layout on both desktop and mobile

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These updates are designed to improve your experience at every step after the bidding ends. Let us know if you have any questions—we’re here to help!