Scheduling an appointment for auction removal. – Bidder Knowledge Base

Congratulations on Your Winning Bid! What Happens Next?

Invoice Available:
- After the last lot closes of that auction, your invoice will appear in the Invoices section of your bidder dashboard.
Know Your Pickup Details:
- The invoice—and the auction details on the bottom of each page within the auction—lists the exact pickup location and removal schedule.. Make sure you note both.
Manage Your Invoice

In the dashboard within the Invoice Section, click Manage Invoice to:
- Request shipping (if offered).
- Pay online or choose Pay on-site.
- Schedule your removal appointment. To expedite removal, appointments are required for in-person pickups.

Handle those steps promptly, and you’ll be ready for a smooth pickup—or shipment—of your new purchase.

Key Post-Auction Details

1. Notifications

Delivery: Winning-bid alerts are sent by email and SMS right after all items in the auction close!
Opt-in required: Make sure you’re subscribed to transactional email/SMS in your profile. This is managed on the Account page..
Spam filters happen: If you don’t see a message, check your junk folder and always confirm in the Invoices section of your bidder dashboard.

2. Paying Online

Where: Go to Dashboard ▸ Invoices ▸ Manage Invoice.
How: Most sales allow credit-card payment online or on site.
Limits: Some affiliates cap online payments at $3,000–$5,000; larger balances may require an alternative method (wire, certified funds, etc.).

3. Scheduling Pickup

No shipping? Book a time. In Manage Invoice choose an available slot for removal.
Full? Contact the affiliate to see if extra slots can be opened.
Walk-ins: Arriving without an appointment may mean waiting until scheduled bidders are served.

4. Location & Arrival

Check twice: Verify the address in your invoice and look for on-site directional signs.
Lost? Call the affiliate phone number listed in the auction.

5. Removal Window

Strict deadlines: Each auction has its own pickup timeframe—shown on every auction page footer and on your invoice. Missing it can jeopardize your bidding privileges.

6. Accepted Payment Types

Standard: Cash and credit card.
Varies: Checks, wire transfers, or other methods depend on the affiliate—see the auction terms.

7. Shipping Requests

How to request: In Manage Invoice, select Request Shipping (when offered).
What it means: This flags your invoice for shipping; it does not auto-charge your card or dispatch the item.
Read the fine print: Each auction’s Shipping Terms outline fees, carriers, insurance, and timelines.

8. Late Pickups

Never assume a late removal is possible. Contact the affiliate before bidding if you foresee a conflict. Failure to remove on time may lead to penalties or account suspension.

FAQ—New “Manage Invoice” Workflow

Question	Answer
How do I change my removal appointment?	Only the affiliate can edit a booked slot. Call or email the contact on the auction page.
All slots are full—now what?	Reach out to the affiliate to ask if more times can be added.
Can I show up without an appointment?	You can, but scheduled bidders are served first. Wait times are likely.
I chose shipping—what happens next?	Review that auction’s Shipping Terms for costs, packing process, and delivery timeline.

FAQ's for New Manage Invoice Process:

How do I change my removal appointment?

Only the affiliate can modify a scheduled time. Please call or email the affiliate listed on the auction page and they’ll update your appointment for you.

What if all appointment slots are full?

If no times are available, reach out to the affiliate and ask whether additional slots can be opened.

Can I come without an appointment?

We strongly encourage buyers to honor their scheduled appointments. If you arrive without one, you may need to wait until all scheduled bidders have been served.

I selected shipping—what happens next?

Review the Shipping Terms for that auction. They outline the affiliate’s fees, packing process, and estimated delivery timeline so you know exactly what to expect.

Visit THIS PAGE for a detailed explanation of your invoice.